MAB - Facilities Management

ABOUT MAB

Elevating Facilities Management Across the Middle East

As a leading, full service facilities management company in the Middle East, MAB is dedicated to customer satisfaction first. MAB’s sole purpose from the very beginning in 2005 was to become the most trusted partner to its clients by offering the best in-class services and the highest international facilities management standards, technologies and talent.

By obtaining ISO 9001, 14001, 41000, 45001, 50001 certifications, MAB has further established as a preferred provider of FM services among its growing client base. MAB now leads in offering the broadest range of these services across the region, including UAE, Jordan, Egypt and Saudi Arabia. From the start of the company, MAB’s mission has remained the same: to deliver value-based service solutions to clients in the areas of facilities management, services and logistics through state-of-the-art technology, highly trained professionals and the very best in customer service.

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Company History

MAB has grown over the past twenty years at a rapid pace, from a handful of employees in the UAE to a regional force found across the middle east.

MAB’s staff include more than 3,000 employees spread across the UAE, Jordan, Egypt and Saudi Arabia.

The company works with the biggest names in the region, from global developers to major governments in the middle east and has been instrumental in bringing a full range of services to the most iconic properties in the region.

Core Values

Our Vision

We strive to be the preferred Facilities Management brand for prominent clients pursuing service excellence.

Our Mission

We deliver customer centric facilities management solutions through: State of the-art technology, highly trained professionals, international best practices and transparent operations for the sustained long term benefit for all stakeholders.

Our Core Values

Reliability & accountability: We are dependable & embrace personal accountability.

Integrity: We preserve the highest standards of conduct & ethics.

Social Responsibility: We care about our people, community and planet.

People welfare: Our people are our primary asset.

Quality & Excellence Performance: We excel in everything we do.

Certification

International Organization for Standardization (ISO)

ISO 9001, 14001, 41001, 45001, 50001 – UAE
ISO 9001, 14001, 41001, 45001, 50001 – Jordan

MEFMA

British Institute of Cleaning Science (BICSc)

Corporate Member

Corporate Social Responsibility (CSR)

CSR Label Award

International Professional Security Association (IPSA)

international professional security association

CSR

CSR

We, MAB Facilities Management LLC and our subsidiaries, believe in enriching our business whilst demonstrating a high degree of social responsibility.

We believe that this approach contributes to a significant competitive advantage for our business.

Our commitment is demonstrated progressively, in the course of which we aim to align our business values, purpose, and strategy with social and economic needs of our stakeholders, whilst embedding responsible and ethical business policies and practices into everything we do.

By working together with our stakeholders (customers, clients, suppliers, contractors, partners, employees and the public) and embracing CSR, MAB opens doors to new markets, opportunities and relationships, increasing competitiveness and profitability and demonstrating our continued commitment to sustainable growth.

In March 2013, MAB Facilities Management established this corporate social responsibility policy and determined focus areas around which it will focus on its CSR practices.

Technology

Software INFOR 12

Effective implementation of cutting edge technology sets MAB apart as a leader in the integrated FM services market. The core of our technology integration into all aspects of our operations is the award-winning Enterprise Asset Management system, Infor 12. This powerful computer-aided facilities management system enables us to manage the full life cycle of our client assets in a fully transparent manner.

Infor12 gives our customers real-time visibility into the condition and performance of its facilities as well as the scheduled and reactive maintenance works performed. This enables clients to make informed decisions on asset upgrade requirements, long-term capital replacement requirements and overall asset value. All this translates into added value to improve our clients’ bottom line.

MAB’s Call Center - UAE

MAB operates a 24/7/365 call center to support all of our client’s facilities management services. Our dynamic call center features a state-of-the-art multi line system anchored to a single toll-free phone number. Able to handle more than 100 calls simultaneously, means we are capable of offering some of the shortest hold times in our industry.

Our call center is staffed with well-trained, experienced representatives who are specially trained in customer service operations. Our multi-lingual staff has the ability to immediately log all calls and requests into our INFOR based work management system for expeditious handling. This versatile system allows us to respond quickly to service calls anywhere in the region in a short time.